FAQ

Below are answers to frequently asked questions about my work, having jewellery made, and my methods in the studio. Is your question not listed? Please feel free to contact me.

1. Is having a piece of jewellery made with you more expensive than one from the store?
   Not necessarily, but it is more valuable. Each piece of jewellery I make is created with attention, love and craftsmanship. My jewellery is authentic, often unique or made in a limited edition. This makes them more personal than a ready-made piece of jewellery from the store.

2. Can I stop by to see the collection?
   Definitely! You are welcome to visit my studio in Beltrum. I work by appointment so that I can give you all the time and attention you need. You can easily make an appointment through this website. The coffee and tea are ready!

3. Can I have my own gold incorporated into a new piece of jewellery?
   Yes, that is possible. I regularly work with gold that has emotional value, such as existing wedding rings or heirlooms. Together, we look at whether it is technically suitable for reuse and how I can incorporate it into a new design that suits you. Thus, your gold retains its meaning in a new form.

4. What kind of diamond are you using?
   I work exclusively with natural diamonds mined responsibly. For this, I work with regular, reliable suppliers.

5. Are the jewellery pieces made sustainably?
   Yes. I work with precious metals from suppliers affiliated with the “Gold Covenant. I also recycle as much as possible: I save up leftover pieces of precious metal to re-melt.

6. How long does it take to have a piece of jewellery made?
   On average, designing and manufacturing a piece of jewellery takes between six and eight weeks, depending on the complexity of the design.

7. Can I follow the design process?
   Yes, I think it is important for you to stay involved. During the process, I will keep you updated on the progress, and you will receive photos of the work in progress. This way, you can see how your jewellery is created step by step.

8. Is there a warranty on your jewellery?
   Should an unexpected problem arise after purchase, be sure to get in touch with me as soon as possible. Together, we look at what is going on, and I always look for an appropriate solution. I am affiliated with the Gold & Silver Federation (FGZ) and its complaint committee.

9. What is the best way to maintain my jewellery?
   Wear your jewellery with love, but give it a rest from time to time. You can avoid contact with detergents, perfume and chlorine, and maybe store jewellery separately. You can always stop by for an annual checkup or a professional cleaning in my studio.

10. I lost a gemstone, now what?
    That, of course, is very annoying. Please don’t hesitate to contact me, and I will work with you to find a good solution. In most cases, the gemstone can be replaced or reset.

11. Can a gift be exchanged?
    Yes, provided the jewellery is unworn and in clean condition. You can then choose a voucher or pick out another piece of jewellery right away. It’s nice to visit with the giver to pick out something that fits better. Refunds are unfortunately not possible.

12. Can I buy your jewellery elsewhere?
    No. I want you to know that I value personal contact with my clients. Therefore, I sell my jewellery exclusively through my studio and my own website. You can follow my work on Instagram and Facebook.

13. Do you also offer gift wrapping?
    Definitely! I wrap gifts with great pleasure and attention. (My experience from my time at Douglas Perfumery comes in handy!)

14. Do you also make wedding rings?
    Yes, I also design and make wedding rings. There is no standard collection, but it is entirely according to the wishes of the bride and groom. Each pair of rings is designed and crafted with care and craftsmanship to make it truly personal.

15. Can I also come to you for repairs?
    Yes, since 2024, you can come to me for repairs on precious jewellery. Jewellery not made by me can also be repaired in many cases. Please feel free to reach out to me to talk about what is possible.

16. Can my order also be shipped?
    Yes, I sent jewellery registered and insured. Of course, you are also welcome to pick up your jewellery in person at the workshop.